Title: Cisco VPN trouble Shooting Subject: Guide To Cisco VPN trouble Shooting 1. IKE authentication errors, then the shared secret and/or authentication secret are mispelled... Jump2It! 2. VPN error 14, then your network password has changed and VPN is caching your old password. To clear a cached password, right click on the tunnel/username, then select Clear Saved Secrets. Then try to connect again. 3. If you are having problems where VPN is just trying to connect and never does, try uninstalling and reinstalling. I've seen this problem when a new Nic has been added after VPN has been installed, so essentially, VPN didn't hook into the adapter. 4. If you installed Cisco VPN over the network and it bombed out, and will not longer allow you to reinstall. a. goto start menu - Settings - then control panel. b. Double click the icon "Network and Dial-up connections" c. Double click the local area connection that corresponds to the network adapter your are using. (Not VPN Client Virtual Adapter) d. Select Properties. e. On the general tab, in the components window, select "Cisco Systems VPN Transport" f. then select Uninstall. You should now be able to reinstall Cisco VPN