call HP @ 1-800-633-3600 press 2 2700042220036 press 4 press 3 caseid = 3100543042 -------------------------------------------- Zero out a passwd on a trusted HPUX system: /usr/sam/lbin/usermod.sam -F -p "" root -------------------------------------------- cd /tcb/files/auth/ more /tcb/files/auth/r/root root:u_name=root:u_id#0:\ :u_pwd=iwPapjUmJhJcc:\ :u_bootauth:u_auditid#0:\ :u_auditflag#1:\ :u_minchg#0:u_exp#0:u_life#0:u_succhg#981159556:\ :u_unsucchg#981156295:u_pw_expire_warning#0:u_pswduser=root:u_suclog#981159574:\ :u_suctty=ttyp1:u_unsuclog#981155530:u_unsuctty=ttyp1:u_lock@:\ :chkent: